PRIVACY POLICY
Last Updated: August 2026
FIVRA GROUP S.R.L. (“FIVRA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, communications, and service requests.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.fivragroup.com (http://www.fivragroup.com/), contact us, request information, submit a booking or service inquiry, or interact with FIVRA in connection with our luxury travel, villa, estate stewardship, hospitality, and curated experience services.
1. Information We May Collect
We may collect personal information that you voluntarily provide to us, including:
• Full name.
• Email address.
• Phone number.
• Country or city of residence.
• Travel dates or service dates.
• Property or villa of interest.
• Number of guests.
• Service preferences.
• Special requests.
• Owner or property-related information.
• Communication history.
• Any information submitted through forms, email, WhatsApp, phone calls, or other communication channels.
We may also collect basic technical information when you visit our website, such as:
• IP address.
• Browser type.
• Device information.
• Pages visited.
• Website usage behavior.
• Cookies or similar tracking technologies, when applicable.
2. How We Use Your Information
FIVRA may use your information to:
• Respond to inquiries.
• Provide information about villas, stays, services, or experiences.
• Prepare quotes, proposals, or service recommendations.
• Coordinate property-related services.
• Communicate with owners, guests, partners, vendors, or service providers.
• Manage booking or service requests.
• Improve our website, customer service, and user experience.
• Send relevant updates or follow-up communications.
• Maintain internal records.
• Comply with applicable legal, financial, operational, or regulatory obligations.
We do not sell your personal information.
3. Sharing of Information
We may share your information only when reasonably necessary to provide our services or operate our business.
This may include sharing information with:
• Property owners or representatives.
• Villa managers.
• Hospitality partners.
• Transportation providers.
• Private chefs or culinary service providers.
• Wellness providers.
• Maintenance vendors.
• Payment processors.
• Technology, CRM, website, or communication service providers.
• Professional advisors when necessary.
• Government authorities if required by law.
We only share the information necessary for the relevant purpose.
4. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality, understand website usage, and enhance the user experience.
Cookies may help us:
• Remember website preferences.
• Understand which pages are visited.
• Improve website performance.
• Support analytics or marketing efforts.
You may disable cookies through your browser settings, although some website functions may not work properly if cookies are disabled.
5. Data Storage and Security
FIVRA takes reasonable measures to protect the personal information we collect from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, digital platform, email, messaging system, or online transmission is completely secure. By using our website or communicating with us electronically, you acknowledge that some level of risk exists in digital communications.
6. Data Retention
We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, or support legitimate business operations.
7. Your Rights
Subject to applicable law, you may request to:
• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your information when legally appropriate.
• Withdraw consent for certain communications.
• Ask questions about how your information is used.
To make a request, please contact us at:
Email: mailto:management@fivragroup.com
8. International Users
FIVRA operates from the Dominican Republic and provides services related to properties, hospitality, travel, and experiences in the Dominican Republic and other selected destinations.
If you contact us from outside the Dominican Republic, you understand that your information may be processed and stored in the Dominican Republic or through service providers located in other countries.
9. Third-Party Links
Our website may contain links to third-party websites, booking platforms, partner websites, or external services.
FIVRA is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Updates to This Privacy Policy
FIVRA may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services after updates are posted means you acknowledge the updated Privacy Policy.
11. Contact Us
For privacy-related questions or requests, please contact:
FIVRA GROUP S.R.L.
Punta Cana, Dominican Republic
Email: mailto:management@fivragroup.com
Website: www.fivragroup.com (http://www.fivragroup.com/)