TERMS AND CONDITIONS
Last Updated: August 2026
Welcome to www.fivragroup.com (http://www.fivragroup.com/), operated by FIVRA GROUP S.R.L. (“FIVRA,” “we,” “our,” or “us”).
These Terms and Conditions govern your use of our website and your interaction with FIVRA in connection with our luxury travel, villa, estate stewardship, hospitality, concierge-style coordination, and curated experience services.
By using this website, submitting an inquiry, requesting information, or engaging with FIVRA, you agree to these Terms and Conditions.
1. About FIVRA
FIVRA GROUP S.R.L. provides luxury hospitality-related services, including but not limited to:
• Luxury villa and private stay inquiries.
• Property and estate stewardship support.
• Owner support and property coordination.
• Guest experience coordination.
• Hospitality service coordination.
• Curated lifestyle and wellness experiences.
• Vendor, staff, and operational coordination for approved properties.
FIVRA is not a hotel, resort, airline, transportation company, insurance company, or direct provider of every third-party service that may be coordinated as part of a guest or owner experience.
Some services may be provided directly by FIVRA, while others may be coordinated through selected third-party providers, partners, property owners, managers, vendors, or service professionals.
2. Website Information
The content on this website is provided for general informational and promotional purposes.
We make reasonable efforts to keep information accurate and updated. However, property availability, pricing, amenities, services, experiences, fees, photos, descriptions, and terms may change without prior notice.
Nothing on this website guarantees availability, pricing, booking confirmation, property access, or service delivery unless confirmed directly by FIVRA in writing.
3. Inquiries and Service Requests
Submitting a form, contacting FIVRA, or requesting availability does not create a confirmed booking or service agreement.
A booking, service, or stewardship arrangement is only confirmed when:
• FIVRA confirms the arrangement in writing.
• The applicable payment or deposit has been received, if required.
• Any required agreement, proposal, invoice, or confirmation has been accepted by the client, guest, owner, or authorized representative.
4. Pricing and Payments
Prices, fees, deposits, service charges, taxes, and payment terms may vary depending on the property, service, destination, dates, number of guests, staffing needs, vendor requirements, and scope of services requested.
Unless otherwise stated in writing, prices shown or discussed are subject to change until confirmed.
Payment schedules, cancellation terms, security deposits, refund rules, and additional charges may be established in a separate proposal, invoice, booking confirmation, or written agreement.
5. Third-Party Services
FIVRA may coordinate services provided by third parties, including but not limited to:
• Property owners or villa managers.
• Transportation providers.
• Private chefs.
• Housekeeping or household staff.
• Maintenance providers.
• Wellness professionals.
• Excursion providers.
• Golf cart providers.
• Grocery providers.
• Event or lifestyle service providers.
• Other vendors or hospitality partners.
FIVRA may assist with coordination, communication, recommendations, follow-up, and service planning. However, third-party providers remain responsible for the services they directly provide.
6. Property Information and Availability
Property descriptions, images, amenities, capacity, services, location details, and availability are provided based on information available to FIVRA at the time of publication or communication.
FIVRA makes reasonable efforts to present properties accurately, but actual conditions, décor, furnishings, equipment, views, amenities, services, and availability may vary.
Property access, bookings, rules, security requirements, community regulations, and guest policies may be subject to approval by the property owner, property manager, resort community, or applicable authority.
7. Guest Responsibilities
Guests are expected to:
• Provide accurate information.
• Respect the property, staff, neighbors, community rules, and local regulations.
• Follow occupancy limits, house rules, security procedures, and property instructions.
• Pay all confirmed amounts, fees, deposits, and approved charges.
• Be responsible for damage, loss, excessive cleaning, missing items, fines, penalties, or misuse caused by the guest or members of the guest’s party.
FIVRA reserves the right to refuse, cancel, or discontinue service when guest conduct places a property, staff member, vendor, neighbor, owner, or FIVRA representative at risk.
8. Owner and Estate Stewardship Services
For property owners, FIVRA may provide estate stewardship, property coordination, vendor coordination, staff coordination, reporting, operational follow-up, and related owner support services.
The specific scope, monthly fees, operating expenses, staff-related costs, spending approvals, reserves, and responsibilities should be defined in a separate written agreement or proposal.
Unless expressly agreed in writing, property-related costs, staff costs, vendor costs, repairs, maintenance, utilities, government fees, insurance, taxes, and other operating expenses remain the responsibility of the property owner or authorized representative.
9. Cancellations, Refunds and Changes
Cancellation, refund, modification, and credit policies may vary depending on the property, service, vendor, season, booking terms, and third-party provider requirements.
Any applicable cancellation or refund terms should be confirmed in writing before payment or booking confirmation.
Some payments, deposits, services, special requests, groceries, staffing costs, third-party services, or custom arrangements may be non-refundable once confirmed, purchased, reserved, or delivered.
10. Website Use
You agree not to use this website to:
• Submit false, misleading, or fraudulent information.
• Attempt unauthorized access to the website or related systems.
• Copy, misuse, or commercially exploit website content without permission.
• Interfere with website functionality.
• Use the website for unlawful, harmful, abusive, or inappropriate purposes.
FIVRA may restrict or block access to the website if misuse is detected.
11. Intellectual Property
All website content, including text, images, graphics, branding, logos, design elements, service descriptions, and visual materials, belongs to FIVRA or is used with permission, unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or commercially use FIVRA content without prior written authorization.
12. No Guarantee of Results
FIVRA provides services with care, professionalism, and attention to detail.
However, FIVRA does not guarantee specific outcomes, occupancy levels, revenue results, travel experiences, property performance, vendor performance, weather conditions, third-party availability, or results outside FIVRA’s reasonable control.
13. Limitation of Responsibility
FIVRA is responsible for the services it directly agrees to provide.
FIVRA is not responsible for delays, damages, losses, cancellations, service interruptions, third-party failures, weather events, force majeure events, property defects, community restrictions, government actions, transportation disruptions, or circumstances outside its reasonable control.
14. Privacy
Use of this website and submission of personal information are also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
15. Updates to These Terms
FIVRA may update these Terms and Conditions from time to time.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates are posted means you acknowledge the updated Terms and Conditions.
16. Governing Law
These Terms and Conditions shall be governed by the laws of the Dominican Republic.
Any matter relating to the use of this website or FIVRA’s services shall be handled in accordance with applicable Dominican law, unless otherwise agreed in writing.
17. Contact Us
For questions regarding these Terms and Conditions, please contact:
FIVRA GROUP S.R.L.
Punta Cana, Dominican Republic
Email: mailto:management@fivragroup.com
Website: www.fivragroup.com (http://www.fivragroup.com/)